At Arthur J. Gallagher, we value the relationships we have with our clients and are proud to share the observations of those who best know what it’s like to work with us and have personally experienced the high-quality of our service.
"I would like to take the opportunity to thank you and everyone involved in the renewal process for the hard work that has gone into producing the excellent result you have."
- Steve Breese, Group Financial Director Stephen James Group
"We have worked with AJG Insurance brokers on Withers & Rogers' insurances since 2011 and have enjoyed a consistently high level of advice and service. They have worked diligently on our behalf to not only provide us with higher levels and more extensive cover, but have done so whilst reducing our overall insurance costs.. From the very first meeting, you always felt they were putting our business first..
Jean Taylor and her team are always accessible and extremely responsive. They make you feel as though you are their most important client and nothing is too much trouble to deal with and to resolve. Jean's knowledge of the market aligned with her understanding of our business and our policies means we can have complete confidence that we are being looked after and getting excellent value for money.
On the professional indemnity side, Steve Webb and Larissa Murphy provide an equally first class service. Their responsiveness and expertise enable us to not only treat even the slightest possibility of a claim appropriately, but to keep completely on top of any developments that might occur. Again, this confidence in their service and advice enables us to concentrate on our business with peace of mind."
- Richard Bunn, Withers & Rogers'
"Sally has been our Broker for our Credit Insurance policy for over 20 years. In that time, we have always received an excellent first class service from her, where nothing is too much trouble. Her attention to detail is second to none and she is always happy to go the extra mile for us. We had no hesitation in following Sally to Arthur J. Gallagher in 2014, where the high levels of service we have come to expect have been maintained by her and her colleagues at Arthur J. Gallagher"
- Chris Hart, Total Produce
"Ultimately I need to be confident that if an error is made, the cover is in place and the support is there to ensure the claim is handled efficiently and by the right party, and AJG gives me that confidence”.
- Michael Schorah, The Harris Partnership
I would just like to thank you for all your help. I called late last night, well out of office hours, you took my call and waited to receive the various papers that I promised to send over. Today, you have been quite simply brilliant. I am sure you have a busy schedule every day but I was so pleased you managed to squeeze our work as a matter of urgency.
You managed to get the insurer to respond promptly to some pressing and challenging issues and that is what you look for in a good broker. Your advice and support has made all the difference."
- Alistair Mclean, Fundraising Standards Board
"We were able to leave the insurance aspects of the Intercity East Coast bid in the capable hands of our long standing transportation specialists in Arthur J. Gallagher. As ever the programme was delivered in time and within projections."
- Richard Bodicoat, Virgin Trains
"We have just renewed our insurance and once again have been delighted with the professional but personal service we have received. Nothing is ever too much trouble! Competitive prices, excellent customer service what more can you ask for."
- Gemma, WFC Service Centre Ltd
"Arthur J. Gallagher offer complete peace of mind because they take care to understand our business, they save us money by getting competitive premiums and give us expert counsel about our options. We would recommend Arthur J. Gallagher to anyone in private legal practice."
- Ghaffar Hussain, Wildings Solicitors
"Our Arthur J. Gallagher account executive 'James' has been an integral part of our businesses success in terms of delivering a key service with aplomb and discretion at the best prices. Hence why we have used James for in excess of 5 years without considering any of his competitors."
- Tim Toomey, Premier Assist Limited
"We appointed Arthur J Gallagher (AJG) in May 2014 to be our Global Insurance Brokers, following a conceptual report and presentation that promised increased coverage, large premium savings and improved service standards. Since the appointment AJG have delivered on everyone of these promises. AJG improved the cover and the premium savings were substantial. The attention to detail and quality of service delivered has been excellent and we really feel we have a more aligned and robust insurance programme in place. We would highly recommend the AJG team to any client, especially multi-national recruitment consultants."
- Sarah-Jane Conneally, Harvey Nash Plc
"We have been working with Richard Wyatt of Arthur J. Gallagher for the past 20+ years to provide L V Shipping Ltd with all forms of insurance for our business activities from liability and fleet cover to smaller policies such as corporate travel insurance. Richard has a good knowledge and understanding of our business environment and over the years has been willing and able to provide quick and sound advice along with additional cover where required to meet our ever-changing business requirements. We have always found the service provided to be of an excellent and efficient standard and would not hesitate to recommend both Richard and Arthur J. Gallagher to other businesses."
- Stuart Young, LV Shipping
"Arthur J. Gallagher (formerly Giles Insurance Brokers) has been the insurance broker to the Wildfowl & Wetlands Trust for over 10 years and in that time they have provided us with excellent service. The team who look after our account are very proactive, enthusiasm and professionalism, and are always looking for ways to assist and protect our business."
- Carole, Highleadon Filling Station Ltd & Ermin Van Hire<
"As we approach another renewal I would just like to thank both of you for the excellent service which we continue to receive from you. Renewal is a stressful time, with much information to be assembled and reviewed to ensure that the many business risks are adequately covered, but you always smooth our path and make things as easy as possible, with clear information which is well-presented and ready advice on any aspect which is unclear or causing concern. You have also ensured that the less obvious risks are not neglected. The relationship with Arthur J. Gallagher (formerly the Oval Group) goes back to 2008 when the UK companies were acquired by Schmolz+Bickenbach, and the service we have had since that date has been a very significant improvement on the arrangement which was in place prior to that time."
- Glynis, Auto Service (Pontypool) Ltd
"The Capsicum team have been a great resource to Brit. The team are always readily available and execute our requests extremely quickly. They have been a useful partner over the years helping us to structure and restructure our reinsurance requirements as the underlying book has grown. Not only that but they have helped to source consortium capacity and QS reinsurance to enable us to gross up our position and improve our position within the direct market."
- Russell Kennedy – Divisional Director – Property, War & Terrorism and Political & Credit Risk
"Autofit has enjoyed a long beneficial partnership with Arthur J. Gallagher (formerly Giles Insurance Brokers) spanning some 15 years. Throughout that time we have felt that the company has created exceptional value. The professionalism and competence of the staff, and their willingness to deal with matters promptly and efficiently are hallmark of the service that we have been consistently provided with."
- Kevin M Ward, Director, Autofit (Ipswich) Ltd
"We would like to thank Arthur J. Gallagher (formerly Giles Insurance Brokers) for the professional, prompt and financially sound advice they have given us as a partnership. Renewals are now dealt with much more efficiently, saving us both time and money. However, information and support are readily available as and when we need it. Overall it’s a great service without any hassle!"
- Jeremy Rawson, Bell Lamb & Joynson Solicitors
"Arthur J. Gallagher (formerly Giles Insurance Brokers) have been our brokers since we formed in 2004 and we've never thought of going elsewhere simply because we have had prompt, effective and pragmatic professional advice not only at renewal time but also whenever we have had any concern about liability of the firm or its partners/employees."
- Simon James, Partner, Ansons Solicitors
"Having been with Arthur J. Gallagher (formerly Giles Insurance Brokers) for many years we are constantly impressed with the speed and professionalism of their service and have no hesitation in recommending them to any business."
- Ian Tackley, Downers Curtains, Blinds & Furnishings
"We have used Arthur J. Gallagher (formerly Giles Insurance Brokers) as our insurance brokers since 2005, and have found them extremely helpful in catering for our specific needs as a translation company."
- Mike Hunter, CEO betterlanguages.com Lt
"We trust Arthur J. Gallagher (formerly Giles Insurance Brokers) – we’re confident that they understand our business and our insurance needs. They always go the extra mile to ensure we get the best possible attention."
- M J Fosha, Director, Holmeswood Coaches Limited
"We are a major and demanding buyer of international insurance and in addition to the usual covers have some unusual requirements often presented for solution at very short notice (for example being asked by the FBI to insure $400m of stolen art in the USA within 8 hours).
In the last thirty years we have used all the majors, (Willis, Marsh, AON) plus several “boutique” brokers. I can say without hesitation that Arthur J Gallagher has provided us with a service that stands head and shoulders above that provided by any other broker. At every level, from Managing Director and Account Director down to support and motor claims staff they have exceptional, capable, creative, efficient, energetic and downright nice-to-deal with people. Moreover their fees are very reasonable.
I am personally closely involved in the insurance side of our business as it is a key part of our service offering. I am a demanding and unforgiving client and Arthur J Gallagher has never left me less than delighted with their service."
- Jonathan Hood, Cadogan Tate Group
"Matt and his team do a great job for us and it is a pleasure working with them. Through their technical expertise, creativity and hard work, we have developed a significant relationship."
- Mark Van Zanden, Catlin, Group Underwriting Director, Outwards Reinsurance
"Capsicum Re's team of professionals responded quickly to our needs and their market knowledge allowed us to move swiftly with competitive rates and capacity. Their attention to detail and service standards are some of the highest we have experienced."
- Peter D Williams, President of OneBeacon Entertainment
"Capsicum Re have been true business partners. They helped us formulate our initial business plan, coordinated our approach to the market and helped us to establish our platform. Reinsurance structuring and placement were subsequently carried out with professionalism and diligence but it was the creativity and willingness to invest time in our creation that was so crucial. For us the difference is Capsicum put our interests first…it’s client first – market second. They make a difference."
- David James, Deputy Active Underwriter and Head of Political Risk & Terror of ANV Syndicate 1861
"We have unfortunately suffered 2 major losses a few years ago and Arthur J. Gallagher's (formerly the Oval Group) support and guidance has been much appreciated by myself and our Board. I think the attention to detail and sterling efforts on our behalf to move these claims through to an excellent and equitable settlement really demonstrate the value that a broker-led claims service can bring to a client. They haven’t just referred us to the insurer and loss adjusters – they have moved things forward and ensured our best interests are represented."
- Steve Bradley, Fitness4Less Health Clubs Ltd
"Arthur J. Gallagher (formerly the Oval Group) have worked for the Practice for over ten years. We are proud of the relationship that has developed over these years. During which time Arthur J. Gallagher (formerly the Oval Group) have provided solid, reliable and sound advice. Their expertise in the Professional Indemnity field has been first class and we have been guided by their recommendations, always to a satisfactory conclusion. I have developed a close relationship with some of the management and staff who have consistently provided the Practice and myself with a high level of support. With all our insurance requirements in their hands we are confident that we have the quality of service we require, from Experts within their field."
- Teresa Howard, William Saunders
"Arthur J. Gallagher have worked for the Practice for over fifteen years and serviced the requirements of the Partnership in terms of all our insurance needs throughout this period. We are proud of the relationship that has developed over these years. Throughout this period they have always provided us with solid, reliable and sound advice. Their expertise is first class and we have been guided by their recommendations, always to a satisfactory conclusion"
- Michael Schorah, The Harris Partnership
"Arthur J. Gallagher worked with TMF Group on the implementation on the Global Insurance Progamme for Property and Damages and General Liability as well as servicing us on the financial lines as well as other non-financial lines for the last three years.
We have developed a strong working relationship and were pleased with the implementation process from local insurances to a Global Insurance Programme.
Moreover they have been very valuable in advising on the financial lines insurance programmes and identifying solutions to numerous country specific issues.
Given the above, we can recommend Arthur J. Gallagher to any interested third party."
- Therese Wijnen, Global Head of Directorship Services, TMF Group
"Now the process has completed I would like to thank you for the professional way you and your team have managed the transition from our former broker to yourselves. We had been with the previous firm for some time and felt some apprehension in moving to a new firm.
The way that you handled the initial review process and outlined shortfalls in our current service right through to the change and implementation has been exceptional. If any of your future clients would like to speak with me about how the process has been handled I would be more than happy to do so."
- Charles Walton, CEO of Kybotech Ltd
It's always so easy using Arthur J Gallagher. Excellent service and well priced. I've just renewed my policy, and was pleasantly surprised to find that it's gone down by £60.
- Glen Hale, loveyourcarbody.com
I’ve been using Arthur J Gallagher’s for the past 5 years. Excellent service, brilliant customer service, very helpful and above all the prices are very competitive. I wouldn't waste your time contacting anyone else.
- Kevin Thirlaway, Premier Smart Repairs
We’re over the moon with Arthur J. Gallagher who quoted at a dramatically lower cost than we were experiencing with our current insurer. The team have done an excellent job delivering real value for money. Thanks Arthur J. Gallagher, much appreciated.
- John Stephenson, PT&A Ltd