RELATIONSHIPS NOT ROUTINE

Reception area with meeting in background

The Gallagher Way

‘Shared values’ are the concepts that form the cornerstone of our company culture. They are encapsulated in ‘The Gallagher Way’, a unique charter created by Robert E. Gallagher in 1984, during his tenure as President and Chief Executive Officer.

  1. We are a Sales and Marketing Company dedicated to providing excellence in Risk Management Services to our clients
  2. We support one another. We believe in one another. We acknowledge and respect the ability of one another
  3. We push for professional excellence
  4. We can all improve and learn from one another
  5. There are no second-class citizens – everyone is important and everyone's job is important
  6. We're an open society
  7. Empathy for the other person is not a weakness
  8. Suspicion breeds more suspicion. To trust and be trusted is vital
  9. Leaders need followers. How leaders treat followers has a direct impact on the effectiveness of the leader
  10. Interpersonal business relationships should be built
  11. We all need one another. We are all cogs in a wheel
  12. No department or person is an island
  13. Professional courtesy is expected
  14. Never ask someone to do something you wouldn't do yourself
  15. I consider myself support for our Sales and Marketing. We can't make things happen without each other. We are a team
  16. Loyalty and respect are earned – not dictated
  17. Fear is a turn-off
  18. People skills are very important at Arthur J. Gallagher & Co
  19. We're a very competitive and aggressive Company
  20. We run to problems – not away from them
  21. We adhere to the highest standards of moral and ethical behavior
  22. People work harder and are more effective when they're turned on – not turned off
  23. We are a warm, close Company. This is a strength – not a weakness
  24. We must continue building a professional Company – together – as a team
  25. Shared values can be altered with circumstances – but carefully and with tact and consideration for one another's needs