21 August 2017Work Related Violence Transport Bulletin
What exactly is workplace violence?
The Health & Safety Executive (HSE) defines it as: “Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work. This can include verbal abuse or threats as well as physical attacks”. Not limited to incidents between colleagues or co-workers, it includes attacks against your people by members of the public or other third parties within the context of their job. Nor is it limited to physical confrontation: bullying via email or across social media represents one of the dark sides of new technology.
Employees in the transportation sector are exposed to all the usual workplace violence risks - and more. They range from assaults on bus and train crew by criminals or members of the public to road rage incidents and physical threats against drivers. This latter category can be specifically against the individual, to facilitate hijack, cargo theft or even stowaways. Your drivers and crew, whether for passenger carriage or goods transport, need extra risk prevention attention – not least in that they can often be lone workers in a cab that is their office.
Let’s unpack recent data from across the workplace violence spectrum
- In 2014/15, 285,000 adults of employment age experienced work-related violence that included threats and physical assault. 1
- Estimates show that 54% of perpetrators were strangers; in the 46% of cases where the victim knew the perpetrator, the offender was most likely to be a customer or member of the public known through work. 2
- Reporting of Injuries, Diseases and Dangerous Occurrences (RIDDOR) data shows that in the same period 4,810 employee assaults were logged – or 6.8% of all workplace injuries. 3
- A Freedom of Information (FOI) request made by the London Assembly in 2014 showed that between 2010-2013, there were 4,967 incidents against Transport for London (TfL) drivers, including 1,800 physical assaults and 64 threats with a weapon. 4
- The Serious Organised Crime Agency (SOCA) estimates road freight crime costs the UK plc £250 million annually – including armed robbery and hijack against drivers. 5
In this bulletin by Arthur J. Gallagher one of the leading UK insurance broker to the transport sector, we take a look at how to manage workplace violence risk …
Download the Work Related Violence Transport Bulletin