Claims Management
Office meeting


The true test of any insurance is the outcome of any claim: will you get the settlement you deserve? Will the process be quick and painless? When we manage your claim, we'll work hard to get you a fast and satisfactory settlement.

When you’re already dealing with the disruption of an incident, it can be difficult to find time and space for dealing with your claim, and to know what critical steps to take to reduce further loss or damage.

Depending on your policy, your claim could be handled by us or by your insurer. Wherever possible, however, we’ll try to make a positive difference to the claims process and the outcome.

Some claims are straightforward, with some settled within days – especially when we’re authorised by insurers to settle claims on their behalf. Others are complex, and require a bespoke response including site visits and complex negotiations with insurers.

Providing valuable claims support

We like to keep things simple; we also know you want a fast resolution. If we’re managing your claim, we'll work with you to understand your priorities and help you present your claim in the most appropriate light. We'll find the most efficient route to a resolution and try to obtain the maximum settlement allowable under your policy. We'll keep you fully informed throughout.

We also offer a paid-additional service called Business Assist, a claims management/loss preparation and presentation service for business interruption and material damage claims which are either complex or worth over £10,000.

Making a claim

Please report your Gallagher claim (or potential claim) at the earliest opportunity – ideally on the same day, because delays could affect your claim and any costs. The sooner you notify, the sooner you can get advice and support.

To find your claims contact, please check your policy documents provided by Gallagher or contact your Gallagher account manager. Alternatively, contact our Claims Helpdesk on 03330 100 799 or – they'll direct you to the most appropriate contact.

Gallagher claims management - highlights

  • Good access to insurers & underwriters, thanks to our strong relationships
  • Over 200 Gallagher claims handlers spread across the UK
  • Experienced claims specialists, consultants & business partners on hand
  • Bespoke Gallagher claims solutions for larger & more complex risks
  • Specialist Business Assist loss recovery service.

Our clients tell us that our focus, experience and technical knowledge are formidable assets when it comes to resolving insurance claims on their behalf.

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