Specialist property claims team scoop two awards for excellence FOO
Congratulations go to our specialist property claims team — which looks after customers of both Pen Underwriting’s real estate division and our property insurance specialist broker CKW — for scooping two great wins at this week’s Claims Excellence Awards 2015, hosted by leading insurance trade publication Insurance Times at London’s Grand Connaught Rooms.
Designed to recognise and celebrate the contribution that claims teams and individuals are making to their customers, the awards offer brokers holding delegated authority for claims handling the chance to demonstrate the real difference they are making on the ground, and thus the customer retention levels of their insurer partners.
For the second year in a row, our specialist team - led by Claims Manager Julie Freeman - won ‘Outstanding Broker Claims Team of the Year’ having also won the category in 2012 and been a finalist in 2011 and 2013. They also won out in the new category of ‘Outstanding Broker Claims Initiative of the Year’.
The independent panel of judges congratulated the team for evidencing how it had “applied lessons learned from the management of claims from the 2014 winter storms to put in place a number of practical solutions that delivered tangible benefits to its clients” and commended its efforts in sharing best practice among the wider Arthur J. Gallagher community to ensure a process of continual performance improvement.
Testimonials submitted demonstrated how one business client was so impressed with the way our team handled their property claims on behalf of the insurer that they refused to go to an alternative market even though the premiums were significantly cheaper, while others spoke of the importance difference the team’s prompt and effective claims handling had made in stressful and difficult circumstances.